AI Job Worry Index / Call center agents
AI Job Worry Index · Service & admin · Google Trends, November 2020 to October 2026

Will AI replace call center agents?

Hardly anyone asks. Searches asking whether AI will replace call center agents are too rare for Google Trends to report in most months, so call center agents sit near the bottom of our index of 56 jobs.

Worry rank
#53
of 56 jobs
Worry index
0.6
programmers = 100
Worried searches, last 12 months
n/a
vs the 12 months before
“AI for” searches per worried search
n/a
since November 2022
“How to become a call center agent”
n/a
vs the year before ChatGPT

Few searches: Google Trends reports data for this job in fewer than 12 of the 48 months since ChatGPT, so the charts are spiky. Treat the numbers as a rough signal.

How often people ask whether AI will replace call center agents

The grey line is programmers, the job most associated with AI, for scale.

Will AI replace call center agents

Monthly. Programmers' average since November 2022 = 100. Hover or use the arrow keys for values.

Source: Google Trends, worldwide.

Curiosity vs worry

Searches for AI built for call center agents, next to the worried searches, on the same scale.

“AI for call center agents” vs “will AI replace call center agents”

Monthly, same scale (programmers' worried searches = 100).

Source: Google Trends, worldwide.

Are fewer people trying to become call center agents?

Too few searches for “how to become a call center agent” to measure a change reliably.

“how to become a call center agent”

Monthly average of weekly data, highest week = 100.

Source: Google Trends, worldwide.

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Questions

Will AI replace call center agents?

Hardly anyone asks. Searches asking whether AI will replace call center agents are too rare for Google Trends to report in most months, so call center agents sit near the bottom of our index of 56 jobs. Search interest measures worry, not the actual risk to the job.

How do call center agents compare with other jobs?

Call center agents rank #53 of 56 jobs in the AI Job Worry Index, with a worry index of 0.6 where programmers = 100. The full ranking is on the index page.